At joya77, KYC (Know Your Customer) verification is required before your first withdrawal. It is mandatory to protect your account and funds. Documents needed:
- National ID Card (NID): Clear photos of the front and back. The name, date of birth, and NID number must all be clearly visible.
- Selfie: A selfie holding your NID, with both your face and the card clearly visible.
- Mobile Banking Screenshot (Optional): To verify your bKash/Nagad/Rocket number, a profile screenshot from the app is required.
How to deposit: Log in → Profile → upload your photo under the "KYC Verification" tab. You can also send it directly to support@joya77.world. Verification is usually completed within 2–4 hours — often faster on business days.
The name on your account must match the name on your NID exactly. A mismatch will result in KYC rejection. If you are under 18, your account will be closed.
There are several common reasons an account may be locked at Joya77. Identify the cause and take the appropriate steps.
For any reason — reach out via live chat or email support@joya77.world with your mobile number and name. Verification and resolution typically take 1–2 hours.
If a match is cancelled or abandoned, bets are settled according to Joya77's specific rules. The process may vary slightly depending on whether it's cricket or football.
| Situation | Bet Result |
|---|---|
| Cancelled Before Match Started | Full Stake Refunded (Void) |
| Cricket – settled once at least 90% of overs are completed | Result is calculated (using D/L method) |
| Cricket – settled only if less than 90% of overs are completed | Typically Void, stake returned |
| Football – settled only after 90 minutes are completed | Void and Stake Returned |
| In-Play Bet, Match Later Cancelled | Settled Based on Result at Time of Cancellation |
If voided, the full bet amount is returned to your balance within 24 hours. If it hasn't arrived within 48 hours, contact support with your transaction ID. Full rules Terms & Conditions available on the page.
Wagering, or "rollover," is the requirement that determines how much you need to bet before withdrawing a bonus. The 20x wagering on Joya77's welcome bonus means you must bet a combined total of 20 times your deposit plus bonus amount.
Example Calculation
You deposit ৳1,000 → bonus ৳1,500 (150%) → total balance ৳2,500
Wagering requirement: ৳2,500 × 20 = ৳50,000 must be wagered
Once you have wagered ৳50,000, the bonus becomes withdrawable.
Important points:
- Only bets with odds of 1.50 or higher count toward wagering requirements.
- Bonuses are valid for 30 days — if wagering is not completed within this period, the bonus will be forfeited.
- Bonus bets on casino slots count 100% toward wagering, while Live Casino bets count 50%.
- You can track your bonus progress in real time from your account dashboard.
VIP members and weekly reload bonuses have separate wagering requirements — these are outlined in the details of each respective offer.
You can change the mobile number on your joya77 account, but for security reasons it cannot be done directly — it must be done through support.
Your name cannot be changed as it is tied to your KYC documents. Your date of birth is also non-editable.
Deposits via bKash, Nagad, and Rocket at Joya77 typically reflect in your balance within 1–5 minutes. Occasionally, server load or network issues may cause a delay. Here's what to do:
Beyond cricket, Joya77 offers betting on several other sports. Log in and go to the "Betting" menu to see all available options.
| Sports | Popular Markets | Live Betting |
|---|---|---|
| ⚽ Football | 1X2, Total Goals, Handicap | ✓ Available |
| 🎾 Tennis | Match Winner, Set Score | ✓ Available |
| 🏀 Basketball | Moneyline, Point Spread | ✓ Available |
| 🏒 Hockey | Match Winner, Total Goals | Restricted |
| 🎯 Esports | CS2, DOTA2, LoL matches | ✓ Available |
To bet on football, log in → Betting → select the "Football" tab. You'll find the UEFA Champions League, Premier League, La Liga, and the Bangladesh Premier League all available. Decimal format is the easiest way to read odds — for example, 2.00 means a ৳100 bet returns ৳200. Parlay bets (combining multiple matches into one bet) multiply your potential winnings, but every selection must win. For more details, Betting View page.